Store Policies

Welcome to our boutique! We want you to have the best shopping experience possible. Please take a moment to review our store policies before placing an order.

Order Processing & Shipping

Processing Time: Orders (excluding preorders) are shipped within 2–3 business days.
The day your order is placed does not count as the first business day.
Business Days: Monday–Friday, excluding U.S. holidays.
Preorders: Ship on or after the date listed in the product description. Orders containing both preorder and in-stock items will ship together once all items are available, unless otherwise arranged.
Shipping Delays: We are not responsible for delays caused by shipping carriers, weather, or other factors beyond our control.
Address Accuracy: Please double-check your shipping information before completing checkout. We are not responsible for packages sent to incorrect addresses provided by the customer.

Returns & Exchanges

Case-by-Case Basis: Returns and exchanges are handled individually. Please contact us within 3 business days of receiving your order with your order number and reason for the request.
Final Sale Items: All purchases are final sale unless a return or exchange is approved by our team in writing.
Condition Requirements: Items must be unworn, unwashed, unaltered, and have all original tags attached. Any signs of wear — including stains, odors, or pet hair — will void eligibility for return or exchange.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. Include your order number and clear photos so we can resolve the issue quickly.

Sizing & Product Details

We provide sizing details whenever possible, but note that sizing can vary slightly between styles and brands.
Due to differences in lighting, screen resolution, and device settings, colors may appear slightly different in person than on your screen. We make every effort to display items accurately.

Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, we are not responsible for lost or stolen packages. If this happens, please contact the shipping carrier to file a claim. We are happy to assist with tracking details when possible.

Order Changes & Cancellations

Once an order has entered processing, it cannot be changed or canceled. If you need to update your shipping address, contact us immediately — we can only make changes if the order has not yet shipped.

Customer Service

We are always happy to help with questions, concerns, or special requests.

Contact Us: Email our customer service team at littlerascalscwb@gmail.com
Response Time: Please allow 1–2 business days for a reply. Responses are sent Monday–Friday, excluding U.S. holidays.
For order-related inquiries, include your order number in the subject line to help us assist you faster.

Thank you for supporting our boutique! We truly appreciate every order and are committed to making your shopping experience a great one.